About
The company was founded as a joint venture between Saudi-based STC Group, a world-class digital leader and the most valuable brand in the Middle East, and ESM Holding Company, owned by StarTek, a US-based global leader in customer experience management.
About
The company was founded as a joint venture between Saudi-based STC Group, a world-class digital leader and the most valuable brand in the Middle East, and ESM Holding Company, owned by StarTek, a US-based global leader in customer experience management.
About
The company was founded as a joint venture between Saudi-based STC Group, a world-class digital leader and the most valuable brand in the Middle East, and ESM Holding Company, owned by StarTek, a US-based global leader in customer experience management.
Challenge
One of the critical challenges faced by CCC by STC wasits outdated ticket raising system, which wasintegrated into Oracle E-Business Suite (EBS). The existing system was complex, slow, and lacked a user-friendly interface. The cumbersome process led to delays in ticket resolution, affecting overall operational efficiency and customer satisfaction.
Challenge
One of the critical challenges faced by CCC by STC wasits outdated ticket raising system, which wasintegrated into Oracle E-Business Suite (EBS). The existing system was complex, slow, and lacked a user-friendly interface. The cumbersome process led to delays in ticket resolution, affecting overall operational efficiency and customer satisfaction.
Challenge
One of the critical challenges faced by CCC by STC wasits outdated ticket raising system, which wasintegrated into Oracle E-Business Suite (EBS). The existing system was complex, slow, and lacked a user-friendly interface. The cumbersome process led to delays in ticket resolution, affecting overall operational efficiency and customer satisfaction.
Colours
A meticulously crafted spectrum inspired by modern digital landscapes—where deep purples meet dynamic blues, creating a bold yet refined visual identity. The palette embraces innovation and trust, blending tech-driven violets with balanced neutrals.
Colours
A meticulously crafted spectrum inspired by modern digital landscapes—where deep purples meet dynamic blues, creating a bold yet refined visual identity. The palette embraces innovation and trust, blending tech-driven violets with balanced neutrals.
Colours
A meticulously crafted spectrum inspired by modern digital landscapes—where deep purples meet dynamic blues, creating a bold yet refined visual identity. The palette embraces innovation and trust, blending tech-driven violets with balanced neutrals.
Solution
Solution
Abacasys, a leading technology solutions provider, stepped in to address CCC by STC’s challenge. Leveraging their expertise in Oracle technologies, Abacasys proposed a modern solution built on Oracle Cloud using Application Express (APEX). The new system aimed to streamline the ticket raising process, enhance user experience, and accelerate ticket resolution.
Solution
Abacasys, a leading technology solutions provider, stepped in to address CCC by STC’s challenge. Leveraging their expertise in Oracle technologies, Abacasys proposed a modern solution built on Oracle Cloud using Application Express (APEX). The new system aimed to streamline the ticket raising process, enhance user experience, and accelerate ticket resolution.
